Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
Koh, Pei Jia
Date of Issue2005
College of Business (Nanyang Business School)
An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attributes when choosing a tour package.
DRNTU::Business::Industries and labor
Final Year Project (FYP)
Nanyang Technological University