Evaluation of Valuair Ltd. using the importance-performance analysis framework.
Ong, Hui Hann.
Tian, Chuan Yew.
Wong, Marcus Keng Jin.
Date of Issue2005
College of Business (Nanyang Business School)
Using an analytical approach known as the Importance-Performance Analysis (IPA), this paper involves a study of thirteen pre-selected attributes by which Valuair will be evaluated. This study will help Valuair evaluate their performance and provide insights for further improvement.
DRNTU::Business::Industries and labor
Final Year Project (FYP)
Nanyang Technological University