Crisis management in the travel industry : the impact and management of SARS in the Singapore hotel industry.
Cheng, Yu Hua.
Chua, Yan Ping.
Ng, Alex Xun-Yi.
Date of Issue2004
College of Business (Nanyang Business School)
Looks at the impact of SARS on the Singapore hotel industry and relevant reactions of the respective managements and authorities, examining the extent to which disaster or crisis management plans were utilized, the usefulness and effectiveness of such plans, and their roles in sustaining the hotels through the SARS crisis.
Final Year Project (FYP)
Nanyang Technological University