Service quality of 5 major sectors in Singapore.
Seah, Reynold Eng Shing.
Tan, Thian Boon.
Thong, Celia Yongshi.
Date of Issue2003
College of Business (Nanyang Business School)
Identification of the weaknesses in service of the 5 sectors; Banking, Food & Beverage, Healthcare, Public Transport and Retail. An analysis of the root causes to these weaknesses. Re-enactments of bad and good services in video.
Final Year Project (FYP)
Nanyang Technological University