Internet banks: the development of a service quality model.
Wong, Carol Wai San.
Date of Issue2003
College of Business (Nanyang Business School)
The objective of this consumer-based study is to identify service quality attributes and dimensions which are appropriate for the measurement ofthe service quality of Internet banks. Based on the findings, recommendations were provided to help banks improve their levels of service quality.
Final Year Project (FYP)
Nanyang Technological University