Service industry customer satisfaction index in Singapore.
Lim, Chye Hong.
Tan, Min Siong.
Tay, Meng Khee.
Date of Issue2003
College of Business (Nanyang Business School)
This research aims to develop an index to compute the overall satisfaction in this industry and identify service sectors that requires further improvements. The indices computed for measuring customer satisfaction of the services industry for 2001 and 2002 depict a fall in customer satisfaction for the industry.
Final Year Project (FYP)
Nanyang Technological University