Public's perception of the bus service standards in Singapore.
Quek, Boon Hwee.
Tan, Yong Seng.
Teng, Kelvin Hua Hon.
Date of Issue2003
College of Business (Nanyang Business School)
This report seeks to assess the service quality standards of Singapore's public bus services from a commuter's perspective and compares the performance of SBS Transit and TIBS, using the SERVQUAL model. Recommendations for improvements to the service providers are also suggested.
DRNTU::Business::Industries and labor
Final Year Project (FYP)
Nanyang Technological University