The balanced scorecard in the service industry.
Ho, Hwee Shi.
Soh, Serene Saw Tuan.
Wee, Joyceline Kah Lay.
Date of Issue2003
College of Business (Nanyang Business School)
This paper examines the relationship between organization size, business life cycle stage, strategy, management style, organization structure, the level of technology, the operating environment and the usage of the Balanced Scorecard (BSC).
DRNTU::Business::General::Economic and business aspects
Final Year Project (FYP)
Nanyang Technological University