Service quality of DBS internet banking services.
Cheng, Li Ying.
Koh, Karen Puay Ling.
Lim, Emily Mei Yin.
Date of Issue2002
College of Business (Nanyang Business School)
This research paper aims to ascertain the level of service quality the DBS internet banking website provides for its customers, focusing namely on the undergraduate segment.
Final Year Project (FYP)
Nanyang Technological University