Importance of TQM in the retail industry.
Ng, Emeline Zhi Yi.
Date of Issue2002
College of Business (Nanyang Business School)
This report investigates the effects of implementation and knowledge of TQM in small to medium retailers; and whether retailer size affects their practice of TQM. The results show that retailers’ turnover will be affected by the economic downturn; a relationship between depth of knowledge of TQM and size of retailers.
DRNTU::Business::Management::Total quality management
Final Year Project (FYP)
Nanyang Technological University