Business process reengineering within enterprise resource planning context : the case of united technologies.
Tan, Cheng Teng.
Soh, Doreen Shil Fang.
Date of Issue2002
College of Business (Nanyang Business School)
The case study attempts to assess the effects of business process reengineering through ERP implementation. It analyzes observed business process performance improvements in terms of changes in business process architecture characteristics using Steven Alter’s Work-centered Analysis (WCA) framework.
Final Year Project (FYP)
Nanyang Technological University