Analysis of customer satisfaction with traditional, electronic and Internet banking.
Goh, Flora Pei Yin.
Lin, Qing Hua.
Ong, Ai Ling.
Date of Issue2002
College of Business (Nanyang Business School)
The main objective of this research is to analyze the level of customer satisfaction with the three forms of banking, namely Traditional, Electronic and Internet, and to access if the satisfaction of the service attributes can be used to explain the satisfaction of the services.
Final Year Project (FYP)
Nanyang Technological University