Measuring service quality performance in the hospitality industry.

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Author
Tan, Maurice Mak Koon.
Date of Issue
2000
School
College of Business (Nanyang Business School)
Abstract
This research is to measure the quality of service for hotels in Singapore. The instrument used is the SERVQUAL model advocated by Zeithamal et. al. (1986). This SERVQUAL model has been widely tested in service performance measurement in many industries.
Subject
DRNTU::Business::Industries and labor
Type
Thesis
Rights
Nanyang Technological University
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