Challenges of a New Zealand information communication technology company in the call center business.
Chua, Bee Luan.
Lim, Chooi Hoe.
Ng, Ginny Tuan.
Yeo, Khee Teck.
Date of Issue2004
College of Business (Nanyang Business School)
Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.
DRNTU::Business::Industries and labor
Nanyang Technological University