Click and mortar of retail banking : a case study in Hong Kong.
Ching, Keng Jin.
Tan-Liew, Janice Wai Chuan.
Teong, David Lang Hin.
Toh, Dennis Chin Siong.
Date of Issue2002
College of Business (Nanyang Business School)
This report explores how banks in Hong Kong have changed their ways in the conduct of retail banking businesses with the implementation of Internet banking, and how these changes have affected the bricks-and-mortar distribution channels of banks.
Nanyang Technological University