Integrated business model for dry bulk shipping industry : two-stage QFD model connecting customer requirements, quality characteristics and business strategies

Abstract

Currently, companies in the dry bulk shipping market are faced with increasingly intensive competition on a global scale. Given the highly fluctuating freight rates, it is important for dry bulk shipping companies to establish a strategic business model. However, no systematic analysis has been done yet on business models in the dry bulk shipping industry. Facing such a research gap, this research acts as a pioneer on designing business models for the dry bulk shipping sector