Total quality management in Nanyang Technological University.
Chan Mei Ling, Chua Wan Lie, Lee Huay Woon Audrey
Date of Issue1997
College of Business (Nanyang Business School)
The study of TQM implementation in NTU provided a chance to probe into educational issues that was not analysed before, in a bid to increase the awareness of the possibility of TQM in an unique service industry. The personal interviews with the NBS management and lecturers revealed opinions and ideas about education that normally were not expressed to students. The project is hoped to let students understand somewhat better the reasons behind the many decisions in their curriculum and lessons.
DRNTU::Business::Management::Total quality management
Final Year Project (FYP)
Nanyang Technological University