Applying fuzzy model and rough set model to identify customer requirements in quality function deployment.
Vuong Quang Thai.
Date of Issue2007
School of Mechanical and Aerospace Engineering
At the very beginning of the stage of applying quality function deployment (QFD), it was used only in some of Japanese companies and got a lot of satisfactory results. This method has quickly attracted many professors, engineers and managers to pay much more attention to deeply research into it. QFD, a customer-driven quality management and product development system for achieving higher customer satisfaction, becomes one of popular tools for product development processes both in manufacturing industry and services. It is also a well-known customer-oriented methodology, which is used to assist companies in developing quality products to satisfy the customer needs.