Call centre concepts in libraries : with emphasis on National Library Board, Singapore.
Chua, Jeanne Jia Hui.
Date of Issue2001
Wee Kim Wee School of Communication and Information
The centralisation of telephone information services in the style of a call centre concept is one of the methods taken by libraries to cut costs. This thesis aims to examine how call centre concepts can be applied in LIS.
DRNTU::Library and information science::Libraries::Information services and centres
Nanyang Technological University