Outsourcing of library services in Singapore : lessons learnt.
Date of Issue2005
Wee Kim Wee School of Communication and Information
This study was conducted to analyse the extent of service outsourcing in selected Singapore libraries, to examine the factors or circumstances that led to the decision on whether to outsource, as well as to identify common issues the libraries faced. Also included are learning points from outsourcing experience of other industries such as IT, manufacturing and retail.
DRNTU::Library and information science::Libraries::Administration and management
Nanyang Technological University