How do leadership styles influence the success of knowledge management initiatives? an investigation of leadership styles on knowledge workers in a call centre.
Khoo, Adrian Lay Kuan.
Date of Issue2006
Wee Kim Wee School of Communication and Information
This paper investigates the leadership styles of team managers of knowledge workers. Based on interviews with employees of a local bank, this qualitative study contributes to a better understanding of leadership styles in the field of knowledge management. The findings show that a discernible variety of leadership styles are employed by respondents, most commonly a people-centred style of leadership. However, regardless of the various leadership styles'observed, a central theme of trust emerges, acting as a common premise in the management of knowledge workers. This opens a new insight into our current understanding of leadership theory, and its applicability to the role of knowledge management.
Nanyang Technological University