Document management system for handling public feedback
Wai, Hui Ling
Date of Issue2002
Wee Kim Wee School of Communication and Information
This report describes how an information management system was developed in one of the Divisions in the Building and Construction Authority (BCA), a statutory board, in Singapore. Staff members in this division handle feedback from the public on issues pertaining to the construction industry in Singapore. They have to draft letters, reports, etc, almost every day.
DRNTU::Library and information science::Libraries::Information organization
Nanyang Technological University