Strategic planning and total quality management : the effect of integration on organizational effectiveness in Singapore companies.
Leong, Anne Yin Mei.
Date of Issue1996
College of Business (Nanyang Business School)
This study attempts to examine the extent to which organizations integrate their strategic plans and quality systems, and to analyze whether a tighter fit contributes to higher organizational effectiveness. A primary contribution of this research is the development of an original measurement instrument to test this quality-strategic fit. This research focuses specifically on Singapore organizations
DRNTU::Business::Management::Total quality management
NANYANG TECHNOLOGICAL UNIVERSITY