ISO9000 : patterns of perceived benefits by ISO9000 certified companies in Singapore.
Philip, Bernard Saram.
Gouw, Lionel Kian Hui.
Date of Issue1996
College of Business (Nanyang Business School)
ISO9000 standards and the registration process have become buzz words since the early 1990s both worldwide as well as in Singapore In some quarters ISO9000 certification is deemed as a quality license for doing business worldwide, while others look on it as another attempt to standardise a critical element in a quality system which has somehow or other started to lose it original intent.
NANYANG TECHNOLOGICAL UNIVERSITY