Design and development of a web-based complaint management system.
Lim, Cher Siang.
Date of Issue2002
Wee Kim Wee School of Communication and Information
A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive than a paper-based system.
DRNTU::Library and information science::Libraries::Technologies
Nanyang Technological University