Assessing the service quality of a statutory board library.
Tan, Pey Lin.
Date of Issue2000
Wee Kim Wee School of Communication and Information
This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.
DRNTU::Libraries and information science::Libraries::Special libraries
Nanyang Technological University