Predicting turnover intentions from leader-member exchange and team satisfaction in Singapore.
Koh, Jasmine Yi Ling.
Leong, Siok Yee.
Tay, Serene Jie Lin.
Date of Issue2009
College of Business (Nanyang Business School)
Leader-member exchange (LMX) and team satisfaction are both potential sources of employee turnover that have been dealt with in entirely separate literatures. Since turnover is a costly and crucial issue in the business world today, in this study we will examine the relationships of the four dimensions of LMX (affect, contribution, loyalty and professional respect) and team satisfaction to employees’ intention to leave the organization. Data was collected from a sample of 103 full-time employees in Singapore. Multiple regression and correlation tests were then employed to test the hypotheses. Team satisfaction was found to be negatively and significantly related to turnover intentions. Results from the study revealed that the different dimensions of LMX did not significantly relate to our dependent variable of turnover intentions. Regression analyses also showed that gender was statistically significant to turnover intention, implying that male respondents were more inclined to leave the organization compared to females. This study suggests a link between team satisfaction and employee turnover intentions. In today’s society where working in teams is inevitable, improving the team members’ individual satisfaction may reduce the turnover intentions of employees. The study concludes by offering insight into the implications of these findings and future research directions.
Final Year Project (FYP)
Nanyang Technological University