A framework for an integrated change program : combining TQM and BPR
Yan, Yew Tong
Date of Issue1999
School of Mechanical and Aerospace Engineering
The aim of the study is to build a framework for an integrated change program that enables organisations to obtain and sustain competitive advantage. The integrated framework is derived from the principles of TQM (Total Quality Management) and BPR (Business Process Reengineering). The study looks into the underlying reasons and trends for organisational change, based on a literature review on organisation models, life cycle concept, organisational changes in practice, and the various organisational paradigms. Special focus is on the implementation steps for the two change programs TQM and BPR. The similarities and differences between the programs are also discussed. In the second part of the study, the opportunity for integrating TQM and BPR is presented, together with the change enablers and management fundamentals essential to the successful implementation of a change program. The enablers and fundamentals also deal with resistance to change and managing the transition to the new process. The various phases of the framework are elaborated. Case studies are then performed on two companies, AlliedSignal and a Singapore aerospace company, which are involved in BPR and TQM change programs respectively. It is shown that the companies went through similar change implementation stages as the proposed framework. In the last part of the study, the further applications of the proposed framework, problems and challenges in the Singapore context are discussed.