Dimension, antecedents and consequences of emotional labour in different types of restaurants in Singapore.
Goh, Iris Mei Nee.
Foo, Darienna Sui Ne.
Wong, Pei Shi.
Date of Issue2001
College of Business (Nanyang Business School)
An adapted model of emotional labour by Feldman and Morris (1996) is used to study the emotional labour of waiters and waitresses in Singapore.
Final Year Project (FYP)
Nanyang Technological University