dc.contributor.authorChua, Lian Poh.en_US
dc.contributor.authorHeng, Ching Jet.en_US
dc.contributor.authorSoh, Daniel Wee Hong.en_US
dc.date.accessioned2008-09-24T07:55:25Z
dc.date.available2008-09-24T07:55:25Z
dc.date.copyright2001en_US
dc.date.issued2001
dc.identifier.urihttp://hdl.handle.net/10356/11456
dc.description.abstractOur paper explores the drivers of user satisfaction with regard to on-line brokerages. The SERVQUAL's five dimensions of service quality have been used as the basis of our model, as well two additional factors (price and information quality)that we have found to be of importance.en_US
dc.rightsNanyang Technological Universityen_US
dc.subjectDRNTU::Business::Marketing::Customer services
dc.titleInformation quality and service quality as drivers of user satisfaction in on-line brokerages.en_US
dc.typeFinal Year Project (FYP)en_US
dc.contributor.supervisorDas, Amiten_US
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US


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