Analysis of the service quality of SLRT from the commuters' perspective.
See Toh, Khan Horng.
Teo, Kai Hiong.
Cheng, Boon Khee.
Date of Issue2001
College of Business (Nanyang Business School)
The study is to perform an analysis of the service quality of SLRT from the perspective of the commuters by identifying the dimensions that would contribute to the overall satisfaction of the passengers.
Final Year Project (FYP)
Nanyang Technological University