Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
Cheong, Peng Yong.
Date of Issue2001
College of Business (Nanyang Business School)
An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets.
Final Year Project (FYP)
Nanyang Technological University