A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
Tan, Ching Ching.
Tan, Gek Hoon.
Tay, Lian Ser.
Date of Issue1998
College of Business (Nanyang Business School)
Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.
DRNTU::Business::Accounting::Banks and banking
Final Year Project (FYP)
Nanyang Technological University