Quality assessment and measurement in Singapore
Chua, Alvin Poey Kiat
Lee, Hsiang Wei
Date of Issue1999
College of Business (Nanyang Business School)
This study explores the viability of assessing and measuring quality level in Singapore companies. Specifically, it analyses the issue of quantifying an overall level of quality performance of Singapore companies. A mathematical model, the ‘quality index’, is formulated based on data provided by Singapore Productivity and Standards Board (PSB). The data used comes from a modified/disguised database associated with the Quality Assessment Exercise (QAE).
Final Year Project (FYP)
Nanyang Technological University