Comparative study on the perceived service level of EC House and QB House (T/S) in Singapore.
Choy, Chong Wah.
Kee, Sharon Jingfang.
Date of Issue2007
College of Business (Nanyang Business School)
This comparative study make uses of the service performance model to investigate the difference in the perceived service level of two main no-frills Japanese concept haircut salons in Singapore, namely EC House and QB House (T/S).
Final Year Project (FYP)
Nanyang Technological University