Building next generation contact center : a case study of NTUC income.
Chan, Qing Hui.
Tan, Siew Chong.
Date of Issue2007
College of Business (Nanyang Business School)
This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.
DRNTU::Business::Industries and labor
Final Year Project (FYP)
Nanyang Technological University