Singapore Zoological Gardens : effects of environmental stimuli on visitors' perceptions
Chew, Pei Pei.
Lee, Ee Hoon.
Loo, Puay Khoon.
Date of Issue2000
College of Business (Nanyang Business School)
This research aims to evaluate the service quality of the Singapore Zoological Gardens using the Gaps Model and the Servqual Measurement tool.
Final Year Project (FYP)
Nanyang Technological University